Renowned Indian-American composer Ricky Kej, a three-time Grammy Award winner, has publicly criticized Air India after being downgraded from business class and denied a refund for his flight from Mumbai to Bengaluru. This incident marks the third time within a year that Kej has faced similar issues with the airline, prompting him to call out their lack of protocol and customer service.
In a series of posts on X (formerly Twitter), Kej detailed his frustration with the airline. He recounted that, despite having booked and paid for a business class ticket, he was informed at the departure gate that he had been downgraded to a lower class. The airline staff allegedly provided no explanation for the downgrade and refused to issue a refund.
Kej’s post read: “Wow.. 3rd time this is happening to me in one year. I booked and paid for a business class ticket on Air India from Mumbai to Bengaluru. When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund. What’s up with Air India?” He further criticized the airline, stating, “Air India really needs to introspect and see if they are capable of running an airline in the first place.”
Kej also lambasted the airline’s response to the situation, describing their handling of the issue as “rude, clueless, high-handed,” and suggesting that they acted as if they were doing him a favor by allowing him to board. He emphasized that while operational issues can occur, failing to provide quick and effective resolutions is “absolutely criminal” and unbecoming of a reputed brand.
In response, Air India attempted to resolve the matter privately. However, their offer backfired when Kej demanded a clear refund amount and a detailed explanation. Following a service call from the airline, Kej threatened legal action if he did not receive a full refund, further escalating the situation.
The incident highlights ongoing concerns about customer service and operational issues within the airline industry, particularly with Air India. As the airline addresses this issue, passengers and industry observers will be watching closely to see how the situation is resolved and if any changes are implemented to improve service protocols.
Sources By Agencies
