Air India has responded to actor Lisa Ray’s allegations that the airline lacked empathy in handling her 92-year-old father's travel cancellation, calling the claims “unfounded.” The Tata Group-owned airline also urged media outlets to avoid tarnishing its reputation without verifying facts.
Renowned Indian-American composer Ricky Kej, a three-time Grammy Award winner, has publicly criticized Air India after being downgraded from business class and denied a refund for his flight from Mumbai to Bengaluru. This incident marks the third time within a year that Kej has faced similar issues with the airline, prompting him to call out their lack of protocol and customer service.